Knowledge management

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Due to information silos, an aging workforce and bureaucratic structures, agencies are becoming more focused on capturing and sharing knowledge. 

LAC Group delivers knowledge management (KM) services and support in this area based on guidance put forth by the US Office of Personnel Management (OPM):

“Knowledge management (KM) facilitates the processes by which knowledge is created, shared and used in organizations. It is not necessarily about making major investments in technology and sophisticated software applications, or establishing a new office to oversee organizational KM efforts, or managing all knowledge. It is about managing the knowledge that is most important to the organization and using that knowledge in ways that allow employees to work smarter, resulting in production and/or quality improvements throughout the organization.” 

Learning and Knowledge Sharing Strategy Version 1.0 , Page 1

Knowledge management services and capabilities

knowledge management training
  • Determination of roles, responsibilities and workflow to map knowledge to critical processes and valuable opportunities. 
  • Recommendations for implementing or enhancing a sustainable KM system.
  • Assessment of KM tools and technologies.
  • User training, coaching and orientation to set expectations and enhance participation.
  • Definition of metrics and tracking and reporting of analytics and usage data.

Support your users, your agency, and the US government at-large by identifying and implementing new ways to capture and share your team’s expertise, experiences and best practices. 

As you plan your knowledge management objectives, remember LAC Group for platform-neutral KM services and support.

Past performance examples for knowledge management

United States Agency for International Development (USAID)

The USAID Knowledge Services Center (KSC) equips the agency and its development partners with knowledge-sharing resources to facilitate and inform decisions and plans. LAC Group manages USAID’s development archive and provides KM services that position the agency’s information resources to enhance competitiveness while offering authoritative and time-saving support. 

US Centers for Disease Control and Prevention (CDC)

The CDC has received KM guidance from LAC Group in support of research, intellectual development and knowledge creation. Staff members consult with scientists, vendors and researchers to understand needs and effectively provide KM support and resources. We also collaborated on an agency-wide KM initiative to capture and preserve artifacts, technical and research output and institutional memory, creating a digital library that provides access to a wide variety of information.