Library services

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With over 1,000 libraries and information centers in the government, as well as agencies that need knowledge and information support for staff and public outreach, the need for library services in the US government is extensive and diverse.

LAC Group library credentials

As a premier provider of library services, LAC Group has been supporting and managing libraries and information centers for more than 30 years, and we’re the only contractor working with all five de facto national libraries:

  • Library of Congress
  • National Agricultural Library
  • National Library of Education
  • National Library of Medicine
  • National Transportation Library

The “L” in LAC stands for library and we have long been a leader in harnessing technology to improve customer experience (CX) in information and library services. We are proud of our track record, consistently exceeding performance standards with our proven four-step quality assurance process:

monitoring reporting
  1. Continuous improvement through quantitative and qualitative monitoring.
  2. ISO 9001:2008 compliant management approach, incorporating quality-monitoring functions into all projects and all aspects of our corporate operations.
  3. Well-documented procedures and defined tasks with measurable objectives that are agreed to by the client, employee and supervisor.
  4. Regular reporting requirements and periodic review with 360 degree evaluation.

Library as a Service®

Our Library as a Service® (LaaS) model offers a user-friendly, cloud-based platform to manage research and reference requests in a distributed environment:

LAC KPIs
  • Built on a secure, FedRAMP-approved and HIPAA-compliant Force.com architecture.
  • More efficient handling and tracking of research and reference requests.
  • Quality and satisfaction measured by key performance indicators (KPIs) and direct user feedback on each interaction. 
  • Seamless integration with agency intranets and other internal websites, with customizable fields and triggers for a personalized, relevant user experience.

Growing and realizing the value of your information resources

Your information assets and resources are waiting to be leveraged to release their full value. The benefits of LAC Group’s library services include:

film records
  • Improved return on investment for existing information resources.
  • Reduced time and cost spent managing multiple information stores and collections.
  • Greater accessibility by digitizing and curating your information assets.
  • Streamlining space requirements to significantly reduce real estate costs.

Government library services

Choose the level of operational support you need—partial or full management, long-term or temporary, specific library functions or general information services.

DC library
  • Platform-neutral support and migration services across a variety of library services platforms (LSP) and integrated library systems (ILS) to optimize the most relevant functionality.
  • Comprehensive information center and library support services delivered by experienced librarians with proven results.
  • Roadmapping to discover the hidden value of your information assets and manage your collections, physical and digital, regardless of their size or nature.
  • Open lines of communication, accountability, focus on quality and high level of executive engagement.
  • Driven to provide users what they need, when they need it, and to add time-saving efficiency whenever we spot the opportunity.

Library and information support services and consulting are all we do at LAC Group, and we believe we do it better than anyone. Our library, research and information management professionals deliver the highest quality work, accurately and on-time, making us the safe choice for prime contractors and agency heads. 

Past performance examples for library services

Defense Nuclear Facilities Safety Board (DNFSB)

In 2015, LAC Group was contracted by the DNFSB to review its library, records management and information management practices to provide recommendations for improvement. LAC Group conducted a comprehensive, four-month assessment including market research and analysis, review of technical documentation, regular visits and stakeholder interviews. We delivered two preliminary reports for comment, which were incorporated into our final, 45-page report incorporating a step-by-step guide on how to implement our recommendations and how to transform its technical library into a virtual information center. We were awarded the contract to oversee an agency-wide, electronic records management system in compliance with NARA and other federal policies. 

International Monetary Fund (IMF)

LAC Group has been providing a number of library services to the International Monetary Fund. In 2013, IMF embarked on an extensive renovation program at its aging headquarters buildings. LAC Group supported the organization during its library renovation in 2017-18 and provided additional technical staff and expertise as needed, to help IMF clients meet their information needs.